Question:  Where do you sell your products?

Answer:    The primary place where we sell our products is here at our online store.  However, we also sell in a variety of branded marketplaces including Amazon, AOL, eBay and Overstock.  The advantages of shopping here include: the fact that this is the only place where all of our products are available for purchase in one place and quantity discounts for purchasing multiples of the same item are available here but not in other locations.  We also provide for gift cards and separate shipping addresses for each item in a single Order which is great when you are gift shopping.  Back to top.

Question:  Do you have any "brick and mortar" store locations?

Answer:    We are an online store and have no physical "brick and mortar" stores.  You are currently in our online store which is located at http://Great-Gift-Ideas-Etc.com.  We do not have any "brick and mortar" stores so that we can keep our overhead low and bring you below wholesale prices.  We have been in business since 1973 and strive for complete customer satisfaction.  Just call us at 1-800-505-6693 in the United States and we will do our very best to resolve any problems you might have and make you happy.  Our goal is to make you happy.  You might want to review some Customer Testimonials from recent happily satisfied customers.  Back to top.

Question:  How do I find the product I am looking for?

Answer:    You can use our search option located at the top right of every page to find specific products you are looking for.  Also try browsing our categories starting from the major categories on the top of every page where you will find lots of subcategories and 100's of interesting great gifts and great gift ideas for yourself and your friends.  Back to top.

Question:  How do I place an Order?  I'm having problems!

Answer:    All you have to do is to click an Add To Cart button to place an item into your shopping cart and then when you have completed shopping, click a Checkout button from the My Cart summary at the top right of most pages or from your shopping cart page.  If you find that after you click an Add To Cart button that items previously placed in your shopping cart disappear, then this problem can usually be fixed by clearing the "cookies" in the browser that you are using.  If you don't know how to do this you can call us at 1-800-505-6693 for assistance or to place an order over the phone.  Back to top.

Question:  What payment methods do you accept?

Answer:    We accept Visa, Master Card, American Express, Discover, PayPal and Amazon Checkout payments.  After you finish shopping by clicking the Add To Cart button for each product that you want to purchase, click the Proceed To Checkout button where you will then be able to securely enter your billing, shipping and payment information.  During checkout all applicable shipping and Buyers Club discounts will automatically be calculated.  Back to top.

Question:  Will my Order be insured?

Answer:    Yes.  We include the cost of insurance in our shipping charge.  If your purchase is lost or damaged during delivery it is fully insured and we will take care of your refund, credit, or product replacement.  Back to top.

Question:  Do you offer Quantity Pricing?

Answer:    Yes.  We offer "Wholesale to the Public" quantity prices on many of our products.  If you purchase 2 of the same item you automatically receive a 10% discount on both items.  If you purchase 3 or more of the same item, the discount is 15% on all items purchased.  If Quantity Pricing is available you will see it on the Category and Product pages.  We also have a Reseller Program that requires a minimum order size and offers larger discounts to resellers who inventory our products.  Back to top.

Question:  I am purchasing a gift for someone else but do not want pricing information sent to them.  Can that be done?

Answer:    Yes.  When you complete a gift message for either your entire Order or for individual items in your Order we automatically exclude any pricing information with the gift card we prepare and include for your gift recipient or recipients.  Back to top.

Question:  Will you include a gift card with my Order?

Answer:    Yes.  At your request and at no additional charge, we will ship to a gift recipient or recipients and include a personalized gift card from you for each gift recipient.  Just indicate your message(s) as you checkout and we will hand write personalized gift cards from you.  Back to top.

Question:  What is your return policy?

Answer:    Very simple, your Satisfaction is 100% Guaranteed.  If you are not happy with your purchase when you receive it, we will work with you to resolve your problem, including exchanging your purchase or accepting your return and refunding your total purchase price (less shipping costs unless your purchase arrived damaged or not as ordered) within 30 days of receipt with NO restocking fee.  We are so confident in the quality and value of our merchandise that there is no reason to charge our customers a restocking fee.  We have been in business since 1973 and strive for complete customer satisfaction.  Just email or call us at 1-800-505-6693 and we will do our very best to resolve your problem and make you happy.  If you decide to return your Order we will email you a Return Merchandise Authorization number (RMA), which should be placed on the return package, and detail instructions to minimize return shipping costs.  Our goal is to make you happy.  Back to top.